Please allow two full working days before collecting your repeat prescription. For example requests made after 6pm, weekends or a public holiday, are actioned by the staff on the next working day, i.e ordered Saturday, next working day Monday, your prescription will be ready by Wednesday.
You can order your repeat prescriptions using via SystmOnline. You must be permanently registered with the Practice and first apply for access in person at the Surgery. Patients who have a temporary registration at the Practice are not permitted to use the online repeat medication form.
Requests can also be made by letter, fax, or in person. Letters for repeat requests should enclose a stamped addressed envelope for return. Please note we require 48 HOURS NOTICE for repeat prescriptions. Please remember it is your responsibility to ensure you order your repeat medication on time, always allow extra time for weekends and public holidays, and also in the event of postal and/or technical problems.
Please do not phone to confirm if your prescription is ready. All repeat medication requests made, are available for collection after two full working days. Non-repeat medication(Special) requests are not automatically issued, when you attend to uplift your repeat medication you will be notified if your request has been authorised, if your request has been declined you may require to see your Doctor to further discuss your request. Please do not request Special Request items if using a S.A.E (self addressed envelope) method, as your request may be declined by your Doctor.