It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option. You must be permanently registered with the Practice and first apply in person at the Surgery, you will be required to produce identification.
Patients who have a temporary registration at the Practice are not permitted to use the online repeat medication form.
Please see our Systmonline guide for patients
NHS App
Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health record.
Can another Healthcare Professional help?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
- Important- Please note that at all times during the working day, clinical emergencies will take priority over booked appointments.
- We try to keep to time but please be patient if someone before you takes longer than planned
- Please make one appointment for each member of the family who needs to be seen
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- Appointments can be booked in advance and several appointments are reserved for on the day booking only
- It is the responsibility of the patient to ensure their allocated appointment time is kept
- Appointments are valuable and booked very quickly; therefore, if the appointment is no longer required, you are requested to phone the Surgery to cancel the appointment, to enable another patient to access that appointment
- You are entitled to see a particular Doctor, if you have a preference, but please be aware that you may have to wait a little longer for an appointment to become available
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for your appointment you may be asked to rebook.
Emergency on the day appointments
When to call
To book an emergency on the day appointment please call between the hours of 8:00am and 9:00am or between the hours of 2:00pm and 2:30pm.
Please note that emergency appointments will not be given outwith these hours.
Routine appointments
When to call
To book a routine appointment please call between the hours of 9:00am to 12 noon.
Routine appointments will not be give outwith these hours.
Urgent Medical Assistance
In cases of the need for urgent medical assistance, please telephone (01268) 510520, at any time of the day or night. When the Surgery is closed, your call will be answered by a recorded message. You will be given the Urgent Help Telephone Answering Service number for you to phone and they will advise you.
Urgent Help Telephone Answering Service
NUMBER: 111; this number to be used only for urgent medical assistance, when the Surgery is closed. For life threatening emergencies i.e. seriously injured or criticallyill, then phone 999.
Interpreter
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.
Request for GP Letters/Completion of Forms
If your Doctor has agreed to write a letter for you in connection with your employment, acting as a referee, or for some other specific area, you may be charged for this letter. Please allow at least five working days before collecting your letter, if you require this letter urgently please inform your Doctor during your consultation. If you wish your Doctor to complete a form/report for you, there will also be a charge for this, please allow 48 hours before uplifting your form.
The reception staff will advise you of any applicable charges.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.
